APPA Mundi are a British company who employ some very talented staff, most of whom are very well known in developer circles via books, videos and other means.
However, they just don’t get how to engage their customers. Something is very wrong, but what is it?
Unhappy customers are unhappy
APPA Mundi Tasks is a fairly decent application for tracking Exchange tasks and syncing them over the air. I’ve paid for this app and to be honest it could be better but it’s not bad – but I’m not here to moan about the features of the app itself.
The problem is that people seem to have issues when APPA Mundi decide to release an update. For whatever reason, the application crashes at start-up when loading in the settings from the previous version. This isn’t even the first time it has happened, and the only way to get around this issue is to uninstall – wiping any un-synchronised tasks – and re-install a fresh copy. Then you then have to set up with your Exchange details… which you always keep on you, right?
I’m not the only one who has this issue, a quick check of the reviews on the Marketplace shows a lot of people with similar issues:
“New update crash” – DAguia
“This program is no longer working, need tech support” – Player304316965
“No longer works after upgrade, please repair” – tag63
“This is crashing everytime after the recent upgrade!!! Please fix ASAP!!!!!!!!!” – CRLNAZ
These people paid for this application.
It’s not our fault, honest
So APPA Mundi have suggested a fix for this issue (the same one I described above) – but that’s not all, when I questioned them on why they hadn’t tested their update properly they informed me that it wasn’t their falt, and Microsoft was to blame
@ The bug is in Marketplace's update. Uninstall and reinstall the latest version from Marketplace Hub to fix the issue.
What? This is news to me. There’s a MAJOR bug in Microsoft’s update process, and no-one else knows about it apart from the smarty-pants over at APPA Mundi? Hey it’s possible…
Don’t be on Twitter if you’re not going to use it
Not your fault? Prove it!
So @ says 'The bug is in Marketplace's update.' I don't believe them. Anyone else know of a 'Marketplace update bug' for #WP7 apps?
I’ve not heard anything from them since, and as you can tell, these guys don’t update their Twitter account very often. I guess you either get social media or you don’t, but why even bother to have a Twitter account if you don’t check your replies? Does no one at APPA Mundi care about their company image?
APPA Mundi have some extremely intelligent employees – I even own their books. Why can’t they get something as simple as app updates sorted?
I was very dismayed to find this quote on their website:
“The level of Windows Mobile development expertise at APPA Mundi is virtually unrivaled anywhere in the world.” – Rob Tiffany, Mobility Architect, Microsoft
Oh god. We’re doomed.
Check the comments below for a reply from APPA Mundi.